Factory Original Remote Controls

Brand Indexes

Shipping & Returns

  • Most customers choose to ship orders with a subtotal under $50 by Priority Mail. Orders with a subtotal over $50 require insurance or a signature upon delivery and ship by your choice of either UPS or USPS Insured Priority Mail. USPS will require a signature upon delivery for orders with a subtotal over $100 using USPS Insured Priority Mail. Orders to businesses should include the business name to ensure delivery. All orders to APO addresses, PO boxes, Australia, Canada, New Zealand, Puerto Rico, Alaska, Hawaii, and all US territories will be shipped by US Mail.

  • Discount shipping via USPS Regular Mail is available for orders with a subtotal of $50.00 or less. There will be shipping confirmation but no available insurance when using this shipping method.

  • Orders for large quantities may require different shipping methods. We reserve the right to use our best method for these orders.

  • PO Boxes should be listed as part of your shipping address if it is your only way of receiving Mail. If you elect to ship by Mail and your address does not show to be a valid Mailing address, we will ship to a PO box that is listed as the billing address if it is the only valid Mail address.  You should include some indication if Mail should not ship to a PO address in the billing address.  

  • Most addresses are confirmed at checkout or at time of shipping. If your package is returned as unable to deliver and you have given an incorrect shipping address or forwarding address, you will be liable for return shipping at the rate calculated at the time of checkout. If you can not receive either Mail Or UPS at the shipping address you have given please let us know in the notes section of the shopping cart.

  • Shipping charges are calculated in the checkout process. Determining factors include weight, value, destination and method chosen.

  • All returns must be authorized and must be issued a return authorization to be accepted.
  • Incorrect product issues and shipping damage claims must be made within 5 days of receipt.
  • Contact our Returns Desk at customerservice@newremotecontrol.com to discuss any return requests.
  • Any authorized returns will be subject to a 15% restocking fee. Shipping charges are not refundable.
  • Exchanges for another item are not always subject to this criteria.
  • Customer is liable for any shipping charges to our facility. This includes warranty returns and exchanges. We will not reimburse Next Day delivery charges for any reason including warranty issues.
  • The products available on this website are replacement parts and are sold with NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Users of this website are expected to select their products based on information provided in indexes and on individual product pages on this website. Compatibility can be verified using those sources.
  • We guarantee shipment of functioning products for the cost listed at checkout as ordered from this website.

  • Tampering-includes any attempt to open the remote control case under any circumstance.
  • Physical or break damage including all claims for broken battery covers or buttons torn from keypad.
  • Water damage.
  • Any new remote that shows excessive use for the time owned.