From the Orient to the Land Fill!!
Infrared Remote Control Repair
Check Our
Remote Specials For All Brands
The original remote is always preferable to a cheap universal replacement. Send your
expensive or no longer available remote for repair. Most remote controls are
repaired flat rate $25 + $6 Priority Mail return shipping. Some remotes may require parts
and a few are quite complex and the labor rate is higher. Expect $30-40 labor on
large programmable remotes with 25 + buttons, remotes with doors, LCD panels, or slide
switches. Please use this service for expensive or no longer available remote controls.
Remotes that can be replaced for under $40 should only be sent after consideration. We
will not necessarily compare a repair to a replacement unless you specifically ask us to
evaluate it that way. If you request an estimate over $25 or if the remote repair will be
more than $40 we will give you an estimate first. If the remote is unrepairable you may
have it returned for the shipping charge and a $5 bench charge or add it to our
"organ donor program" and owe nothing.
Print the form linked at the bottom of the page, fill it out and include it in the package with your remote.
All remote controls shipped to Electronic Repair Service
for repair are subject to the following criteria:
Any Brand Infrared (IR) type remote
controls may be sent.
We are not set up to repair UHF Satellite remotes. Please don't send.
For your protection you should use a shipper with delivery
confirmation
and if it's an expensive remote buy insurance.
Package unit well. Remember that you are liable for it until it
reaches our facility.
Poorly packaged units may not be covered by the shippers insurance.
ALWAYS send Make & Model Number of
the set the remote came with.
If the tag on the back of the set shows a service or suffix number, please include.
Give as detailed a complaint as possible, especially when the
complaint may not be obvious.
Include your name, address, phone number, and Email address.
Include credit card info and if your remote can be repaired for the flat rate,
the repaired remote will process out faster.
Unless you request an estimate over $25 we will repair and return your
remote without slowing the process to contact you if it can be repaired for
$40 + $6 s/h or less.
You may also include a PayPal email address and we will send you
a PayPal money request when we have a repair total.
This offer available to US and Canadian addresses only.
Canadian repairs must be shipped by International Express Mail @ $27.25
Any remotes received from other countries will not be returned.
Be aware that some cosmetic damage to
the case may happen in the opening of the remote.
Most will show no signs of entry, but due to the design of some remotes it is unavoidable.
There is also the slight possibility of case discoloration and/or letter removal from the
cleaning process. We do our best to minimize cosmetic damage, but due to the large number
of different remote case designs and materials, there is no guarantee that we can return
it in the exact same physical shape it was before it's opened. Some case designs require
that they be glued back together effectively making them only repairable once.
Much like humans who go in for minor
surgery and never make it home, there is also the possibility for the remote to come off
the repair bench in worse shape than it went in. Intermittent or partially operating
remotes have been known to "hard fail" during repair. It is rare, but we cannot
guarantee that a partially or intermittent operating remote won't become totally unusable
after a repair attempt.
Ship remote transmitter to:
Electronic Repair
Service
623 Campbell
Street
Thomasville,
Georgia 31792
Attn: Remote
Control Repairs
No prior contact is required.
Do Not Send With Batteries!!
We will provide you with an estimate for repair if it
will exceed the $25 + $6 s/h flat rate.
All completed repairs carry a 90
day warranty.
If you decline the repair estimate you
may pay a $5 bench charge and $6 return shipping and we will return your remote
un-repaired. You also have the option of junking the remote (organ donor) for the
bench charge and owe nothing.
Usual time for repair or estimate is 4-9 days after receipt.
Print this form, fill it out and include it in the package with your remote.
(Adobe Acrobat required. Free download available here.)
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